Refund policy

As nature is not perfect there are chances of receiving defected floral stock, please let us know right away if replacements are required. We have a 5-day refund policy, which means you have 5 days after receiving your item to request a refund. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your request for refund and let you know if it was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at flowers@neptunestudios.co.uk